Delivery failure due to no one answering the door upon the arrival of goods at the appointed time, or to circumstantial limitations such as the entrance being too small, will require a rescheduled delivery and therefore incur double delivery charges.For postal deliveries, no signature is required and order status tracking is not available.Please contact the carrier to reschedule delivery. As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. Please note, if you choose this option, goods may be left with reception or the Mail Room. If you choose this option, please include the name of your business in the address. For your convenience, you may prefer to have your order delivered to your office address. If you will not be in attendance to accept delivery of your purchase, consider shipping to someone you trust will be able to sign for your package. Most of our shipments contain valuable items.You agree and accept that under no circumstances will we accept cancellation of order or refund. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order. Any times and dates given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates. We may deliver the merchandise in one or more installments, and some of the merchandises may be delivered directly from suppliers.Otherwise, a double delivery charge will be incurred. All rescheduling of delivery, additional purchases, new sales memos and amendments must be made 3 days before the scheduled delivery date.8 or above or black rainstorm warning is in force. We only make deliveries in the specified areas of Hong Kong from Monday to Sunday except on the first two days of the Lunar New Year and when typhoon warning signal No. All estimates are based on business days.If you ordered multiple items, you may receive separate shipments. Our carriers are unable to provide an exact time of day for your delivery. Therefore, we are unable to accept requests for expedited delivery. Please note that it is not possible to expedite your delivery and receive your package earlier than the scheduled delivery date.
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